Sitting nicely inside of Zendesk - the inContact Agent Console allows your Contact Center team to take and make calls while working on internal tickets that will pop for existing customers or allow for a new ticket to be created. Creating less work for customer management data allows for higher utilization and more focus on the customer.
App can be found in Zendesk App Store! Click here for the inContact Agent Console App Manual.
See how Frontline Services is assisting visually impaired agents like those from the Olmsted Center for Sight.
This robust intranet pulls data directly from inContact and distributes information so that Clients can access call logs, recordings, and quality assurance surveys in a transparent format. Contact Center Agents can access the tools and information that empowers them to have the best customer experience each time.
For more details, visit Frontline Call Center